• 목록
• 답변
• 글쓰기
• 게시판 리스트 옵션
  • 수정
  • 삭제

Sky Bet failed to secure vulnerable consumers, states watchdog

Sky Bet is to pay ₤ 1m for "failing to safeguard vulnerable customers", the Gambling Commission has actually stated.

It did not stop issue bettors even after they had asked to be banned from its websites, the guard dog said.

Sky Bet president Richard Flint said the company accepted that it "needed to do more" to stop self-excluded bettors from opening duplicate accounts.

He added that Sky Bet had tried to return the cash in their accounts.

People who feel they are having difficulty managing their gaming can ask betting firms to refuse their service.

But 736 self-excluded Sky Bet customers had the ability to open and utilize replicate accounts, the Gambling Commission said.

In addition, about 50,000 people who had excluded themselves got marketing e-mails, texts or push notices through a mobile app.

And 36,748 consumers did not get the balance on their account returned after self-excluding.

Richard Watson, program director, said: "This was a major failure affecting countless possibly susceptible customers and the ₤ 1m charge bundle must function as a cautioning to all gambling companies.

"Sky Bet reported the issues to us quickly, co-operated with us and has taken this investigation seriously."

Betting temptation

Matt, a trainee accountant from London, started betting as quickly as he turned 18. He states he lost as much as ₤ 30,000.

"It's a 'lad culture' thing," the 22-year-old just recently told the BBC's Victoria Derbyshire programme.

"You can't go to the pub on a Saturday afternoon without having the football on the TV, and after that certainly there's adverts that begin and you get the desire to wager.

"I could not watch a game of football without having a bet on it.

"It was humiliating to open [to good friends] and state, 'I'm truly struggling with this promotion code gaming problem.' They were involved in betting as well," he stated.

Gambling: Financial enjoyable or costly excess?

Mr Flint stated Sky Bet had informed the Gambling Commission when the firm had observed the problem.

"In this promotion code case, we didn't make it adequately tough for individuals to open up replicate accounts, and for that, we've apologised, it's unsatisfactory. We could and need to have done more," he told the yohaig code BBC. "It is humiliating for us."

Customers were able to open replicate accounts by at first supplying false details, then calling up the contact centre with precise details, and validating that information with precise paperwork.

"We at that time didn't have proper procedures in location to check that there wasn't currently an existing account that was a duplicate and was self-excluded," Mr Flint said.

The firm also didn't have "sufficient segregation" in its databases which caused inappropriate marketing, he stated.

The company will donate the ₤ 1m to charities for socially responsible functions, Mr Flint stated in a statement

"We desire to reassure individuals that we have not made any earnings out of this promotion code episode," Mr Flint said.

He added that Sky Bet had increased resources "and focus on helping our consumers to gamble securely", including a television and online ad campaign.

Sky Bet likewise had "a group of [more than] 60 people keeping an eye on represent uncommon behaviour," he said.

The Leeds-based operation, which is majority-owned by CVC Capital Partners, runs sites including Sky Vegas and Sky Bingo.

According to figures launched in November, more gamblers are choosing to "ban" themselves from betting, with more than a million demands in 2016.

The industry is preparing to let individuals who wish to self-exclude use a single site from spring 2018.

The plan, which all operators will be needed to bet9ja's welcome offer, is called Gamstop, external.

At present, bettors need to contact every company they hold an account with to ask to be left out.

Gambling watchdog considers credit card ban

27 March 2018

Why the gambling industry faces an unsure future