• 목록
• 답변
• 글쓰기
• 게시판 리스트 옵션
  • 수정
  • 삭제

Sky Bet stopped working to protect vulnerable customers, says guard dog

Sky Bet is to pay ₤ 1m for "stopping working to safeguard susceptible customers", the Gambling Commission has actually stated.

It did not stop problem bettors even after they had actually asked to be prohibited from its sites, the watchdog said.

Sky Bet president Richard Flint said the firm accepted that it "needed to do more" to stop self-excluded bettors from opening duplicate accounts.

He added that Sky Bet had actually tried to return the cash in their accounts.

People who feel they are having problem managing their gaming can ask betting firms to decline their service.

But 736 self-excluded Sky Bet customers had the ability to open and utilize replicate accounts, the Gambling Commission said.

In addition, about 50,000 individuals who had actually omitted themselves got marketing emails, texts or push notices through a mobile app.

And 36,748 clients did not get the balance on their account returned after self-excluding.

Richard Watson, Gambling Commission programme director, said: "this promotion code was a severe failure impacting thousands of potentially susceptible clients and the ₤ 1m penalty bundle must act as a warning to all gambling organizations.

"Sky Bet reported the concerns to us quickly, co-operated with us and has taken this promotion code investigation seriously."

Betting temptation

Matt, a student accountant from London, started betting as quickly as he turned 18. He says he lost as much as ₤ 30,000.

"It's a 'lad culture' thing," the 22-year-old just recently told the BBC's Victoria Derbyshire program.

"You can't go to the pub on a Saturday afternoon without having the football on the TV, and after that certainly there's adverts that begin and you get the desire to wager.

"I could not enjoy a game of football without having a bet on it.

"It was to open up [to good friends] and state, 'I'm truly having problem with this promotion code gaming problem.' They were involved in betting too," he stated.

Gambling: Financial fun or costly excess?

Mr Flint stated Sky Bet had actually notified the Gambling Commission when the firm had seen the problem.

"In this promotion code case, we didn't make it sufficiently tough for people to open up duplicate accounts, and for that, we have actually apologised, it's not excellent enough. We might and should have done more," he informed the BBC. "It is embarrassing for us."

Customers had the ability to open up duplicate accounts by initially offering false details, then phoning the contact centre with accurate information, and verifying that info with accurate documentation.

"We at that time didn't have suitable processes in location to check that there wasn't already an existing account that was a duplicate and was self-excluded," Mr Flint said.

The firm also didn't have "enough partition" in its databases which resulted in inappropriate marketing, he said.

The firm will contribute the ₤ 1m to charities for socially accountable purposes, Mr Flint stated in a statement

"We wish to reassure individuals that we have not made any earnings out of this episode," Mr Flint said.

He added that Sky Bet had increased resources "and concentrate on helping our clients to bet securely", including a television and online marketing campaign.

Sky Bet also had "a team of [more than] 60 individuals monitoring represent uncommon behaviour," he stated.

The Leeds-based operation, which is majority-owned by CVC Capital Partners, runs sites consisting of Sky Vegas and Sky Bingo.

According to figures released in November, more bettors are deciding to "prohibit" themselves from betting, with more than a million demands in 2016.

The industry is preparing to let people who wish to self-exclude usage a single website from spring 2018.

The scheme, which all operators will be needed to bet9ja's welcome offer, is called Gamstop, external.

At present, bettors need to contact every company they hold an account with to ask to be excluded.

Gambling watchdog thinks about charge card restriction

27 March 2018

Why the gaming market deals with an unsure future